Get started with prodesk24
Self-service from signup to your first sale, invoice, or booking — no support call required. Pick your business type and follow the in-app checklist.
How onboarding works (about 30 minutes)
- 1 Create your account — you become the company admin. A free trial starts automatically.
- 2 Business setup — logo, contact details, and tax industry (for Ghana reporting).
- 3 Setup wizard — choose your operating business type (Retail, Restaurant, School, etc.). We enable the right modules.
- 4 Add your first employee — cashiers, attendants, teachers, and other staff need logins before POS, clinic, or school tools are useful.
- 5 Checklist — step-by-step links (products, POS, clinic, school fees, travel leads, etc.) until you hit your first real transaction.
Start by business type
Use the link that matches your business — we pre-select your type and tailor the checklist.
More types (hotel, fuel, apparel, lounge, cleaning, travel, …) are available inside the setup wizard after signup.
What you get in the app (your toolkit)
No PDF to hunt for — these live inside prodesk24 after you sign in:
- Setup wizard — business type + progress checklist
- Getting started hub — role-based next steps
- Setup guide — retail & restaurant deep dives
- Dashboard banner — reminders until setup is complete
Business owner / Admin
Owns onboarding, subscription, users, modules, company settings, and reports. After login the admin lands in the company home and should finish the wizard first. Admins assign roles and branch access so staff only see sales, stock, payroll, or settings they need.
Employee
Uses the tools the admin enabled: POS, assigned bookings, tasks, payslips, clinic or school screens, hotel front desk, delivery, print jobs, savings collections, and the rest. Employees do not control billing.
Customer
Books services, views and pays invoices, earns and redeems loyalty points, refers others, rates completed work, uses gift cards, and receives notifications. Separate customer signup exists when you want clients to self-register.
Affiliate and distribution partner
Separate portals. Affiliates earn 20% on qualifying subscription payments when a company signs up with their referral link. Partners apply, get an agreement, and typically earn a higher first-sale rate (about 25–30%) and a renewal rate (about 20–25%). They demo and onboard; prodesk24 hosts the software. Join as an affiliate or apply as a partner.
How each part of the platform works
Read the module that matches your work. Full questions and answers live on the FAQ / help center.
Point of Sale (POS)
Checkout at the counter: add items, apply discounts, take cash, card, or mobile money through Paystack, print or SMS a receipt, hold orders, process returns, and see transaction history. Credit sales sit on the same books. Fuel stations get a pump-aware POS. Staff can run the floor terminal while the owner sees reports. Inter-store and branch order transfers move goods between locations without a second system.
Inventory and warehouses
Products, on-hand quantities, low-stock alerts, purchase orders, sales orders, and suppliers. Warehouses hold central stock; stores hold shop-floor stock. A sale reduces quantity. Transfers move stock between locations. Kitchen inventory tracks recipes and raw materials for food and beverage. WooCommerce can bring web orders into the same catalogue.
Invoices, estimates, and waybills
Create professional quotes and invoices with line items and tax, send them, take payment, and track what is still owed. Waybills document shipments. Unlimited invoices, estimates, and quotes are included on every plan. Wholesale and credit customers get statements instead of a notebook.
Accounting and finance
Income, expenses, banking, and reconciliation live next to sales. Professional and above add profit and loss, income statement, and balance sheet views. Business adds deeper banking and finance. Track other income, VAT remittances, accounts receivable aging, fixed assets, and loans. Ghana tax tools help prepare and export VAT and corporate returns. ProdeskPay is the company wallet for Paystack collections and payouts.
Bookings and services
Publish services, share a personal booking link, and let customers pick a date and time. Staff see assigned bookings, update status, and complete the job. Customers rate completed work. Starter includes modern booking and booking clients; full CRM (pipelines, segments, follow-ups at scale) starts on Professional.
CRM and customers
Customer records, interactions, segments, follow-ups, and bulk SMS. Starter keeps booking clients (a small contact cap). Professional, Business, and Enterprise raise the contact ceiling. Customers can use a portal to book, pay invoices, redeem loyalty, refer others, and manage gift cards.
HR and payroll
Staff records, attendance, shifts, time-off, goals, commissions, and payroll runs with payslips. Import and export help the bursar or HR officer. Seat limits follow the plan: Starter is the admin plus one staff login; higher plans add more seats. Hikvision attendance devices can send clock data by webhook where configured.
Tasks and operations
Assign work, update status, and keep day-to-day operations off WhatsApp threads. Queue boards show public production or delivery status so a customer can see progress without calling the shop.
Multi-branch, wholesale, and stores
Each plan allows a set number of store locations and warehouses. One catalogue can serve several counters. The owner sees consolidated sales. Wholesale handles bulk and credit orders. Starter is one location; Professional and Business add more branches; Enterprise is for larger multi-store conversations.
Marketing, SMS, and landing pages
Bulk SMS to leads and customers, campaign tools, and an ad wallet. Each plan includes monthly SMS credits (more on higher plans; Enterprise can be unlimited). You can buy extra credits. Admins can publish landing pages with checkout. Email covers welcome messages, invoices, and billing alerts.
Delivery, logistics, and waybills
Create delivery runs, assign riders, update status, and export. Public delivery request forms and a WordPress widget can feed jobs in. Waybills sit with invoices for shipments.
Online storefront, WooCommerce, and connections
A public shop at a store slug with search, cart, and Paystack checkout. Approve or reject orders in admin. WooCommerce syncs products and orders. Connections receive orders from websites, forms, Google Sheets, Elementor, and similar automations so the floor is not retyping WhatsApp lists.
Marketplace
A public marketplace lists products and services from businesses on prodesk24. Shoppers discover trusted vendors; companies manage their own listings, categories, and featured items.
Hotel PMS
Room reservations, front desk, housekeeping, guest folios, and pool bookings. Restaurant POS and kitchen inventory sit on the same account so food and rooms are not two notebooks.
Kitchen (KIMS)
Kitchen staff see live POS tickets, cook them, and bump status (new → cooking → ready → collected). Raw materials, recipes, and consumption still track costing for restaurants, lounges, and hotel F&B.
Fuel sales and fuel inventory
Pump sales, tanks, readings, shift totals, and reconciliation so litres pumped match money and tank variance shows the same day. The mart or lube bay can run on the same POS. Fuel modules are Business plan and above — a filling station should not start on Starter expecting tanks.
Manufacturing
Bills of materials, work orders, production costing, and finished-goods stock. Sell the batch on wholesale invoices or a factory shop POS. Apparel and block-factory types add production projects suited to those trades.
Clinic and healthcare
Patients, visits, appointments, labs, pharmacy, clinic billing, and SMS reminders. Inventory covers consumables. Staff nurses and officers get employee access; billing stays with admin.
School management
Enrollment, classes, attendance, fees, and receipts. The bursar uses accounting underneath. Collect cash, mobile money, or bank as you already do — the receipt and the student record stay together.
Savings, loans, Susu, and hire purchase
Members, savings accounts, loans, and repayments for savings-and-loans operators. Susu supports daily collections and cycle tracking. Hire purchase tracks installment sales until the goods are paid in full.
Print shop, barbershop, cleaning, waste, travel
Print jobs with progress and income. Barbershop walk-in sales and commissions. Cleaning jobs with sites, crews, and payments, plus light supplies stock. Waste management with clients, contracts, lifts, invoicing, and collections. Travel desks use leads, quotes, registrations, and recruitment for candidates and deployments.
Reports and insights
Dashboards for sales, stock, people, and money. POS product analysis, financial reports, fuel reconciliation, HR attendance, and industry reports (clinic visits, school fees, Susu cycles, and the rest). Export to CSV where the module allows. Professional adds proper financial statements.
By industry
Open the playbook that matches what you sell. Signup links pre-select the type.
Retail, supermarket, and wholesale
Lead with POS, stock, receipts, credit invoices, and branch transfers. A single shop can start on Starter. Two or more locations, a large catalogue, or full CRM belong on Professional. Wholesale customers get invoices and statements on the same books as walk-in sales.
Create account for this type →eCommerce
Storefront checkout, WooCommerce sync, and inbound order connections. Professional is the usual minimum because online sellers need CRM, Excel sync, and room for catalogue growth.
Create account for this type →Restaurant and lounge
POS tickets go to a kitchen display so cooks can prepare and mark food ready. Kitchen raw materials, drink and food stock, and end-of-day money sit on the same account. Lounge and bar types exist in the wizard. Starter can prove the counter; growing venues usually need Professional for staff and reports.
Create account for this type →Hotel and hospitality
Rooms and front desk first, then restaurant POS, kitchen, and guest CRM. Professional is the typical plan because hospitality stacks several modules.
Create account for this type →Fuel station
Tanks, pump sales, readings, and reconciliation plus the shop POS. This vertical requires the Business plan or higher. Do not put a filling station on Starter and hope fuel modules appear.
Create account for this type →Manufacturing, apparel, and block factory
BOM, work orders, costing, raw vs finished stock, then wholesale or factory-shop sales. Apparel and block-factory types are in the wizard. Most factories need Professional or Business for staff, stock depth, and CRM.
Create account for this type →School
Students, fees, and receipts — not supermarket POS. Accounting is there for the bursar. Ask how fees are collected today (cash, MoMo, bank) and issue receipts from the same record.
Create account for this type →Clinic and healthcare
Visits, invoices, pharmacy or consumables, CRM, and SMS reminders. Professional is the usual plan. Walk-in versus appointment is a setup choice, not a different product.
Create account for this type →Logistics and courier
Deliveries, riders, dispatch, waybills, and status updates. Professional is typical because dispatch teams need seats, CRM, and order volume.
Create account for this type →Savings and loans
Members, savings, loans, daily Susu, and hire purchase. Demo the collection and repayment flow, not a retail checkout.
Create account for this type →Barbershop, cleaning, waste, print, travel
Barbershops: walk-in sales and commissions. Cleaning: jobs, sites, crew. Waste: contracts and lifts. Print: job progress. Travel: leads and registrations. Pick the closest type in the wizard after signup; more types are available there than on the public start list.
Mall and multi-store chains
Several counters, one catalogue, stock that can move, and an owner view by branch. Starter is one location. Professional and Business add stores and warehouses. Nine-store or group commercials are Enterprise conversations — talk to sales rather than self-serve checkout.
Still stuck?
The help center has every FAQ — trials, billing, POS, stock, industries, affiliates — plus the full written guide. Setup itself is designed to be self-service.