Objection handling

“It is too expensive”

Ask what they lose in a month to stockouts, theft, or missed credit. Compare that to the monthly plan — not to “free Excel”. Offer the trial and the first-month discount (Plans and pricing). If they are a large organisation, do not freelance a discount: flag a large deal.

“We already use Excel / a notebook”

Agree that Excel works for one person. Then: two cashiers cannot share one file; last week’s sheet is already wrong; the owner is not in the shop. Demo one sale that updates stock. That is the whole argument.

“Our internet is bad”

They need a connection to use a hosted system. If the site truly has no data, prodesk24 is the wrong tool — say so. Most urban and peri-urban shops already run MoMo and WhatsApp; that is enough to start. Do not promise an offline server you will host.

“Who hosts this? Can you install it on our PC?”

prodesk24 is already hosted. They log in with a browser. You do not install a server, and they should not wait for you to “bring hosting”. That is a feature, not a gap.

“We need custom software”

Start from the closest business type and modules. True custom work and Enterprise commercials go to prodesk24 through a deal flag. You should not promise features that are not in this academy.

“We will think about it”

Leave the signup link and a single next step: “Create the account today; add products tomorrow.” Book a 20-minute setup call. Thinking without a trial is how deals die.

“Will you train my staff?”

Yes — that is part of partner onboarding: first employee, first sale, checklist. prodesk24 also has the in-app wizard, getting-started hub, user guide, and videos. You are first-line for “where do I click?”. You are not their IT host — see Support, hosting, and FAQ.

If they want a secret price

Copy

“I cannot change the price in checkout. For a group or a large site I raise it with prodesk24 and you get an indicative quote. The published plans stay as they are until that process completes.”