Know the product · 8 min
Platform modules
Core tools plus industry modules, and which plans they typically need.
How modules work
prodesk24 is one product with many modules. The operating business type chosen in the setup wizard enables the right set. A fuel station sees tanks and pump sales. A school sees fees and students. A supermarket sees POS, stock, and wholesale. You do not install extra software — you pick the type and walk them through the checklist.
Core tools (almost every SME)
| Module | What to say | Plan note |
|---|---|---|
| POS + Paystack | Sell at the counter and take card or mobile money. | On Starter and up |
| Online storefront | A simple shop link with Paystack checkout. | On Starter and up |
| Invoices, estimates, quotes | Bill credit customers and send professional documents. | Unlimited on all plans |
| Inventory & warehouses | Know what is in stock and move goods between locations. | Limits grow with the plan |
| Income, expenses, banking | See money in, money out, and reconcile the bank. | Deeper finance on Business |
| HR & people | Staff logins, attendance, and payroll tools. | Seat limits follow the plan |
| CRM | Customers, follow-ups, and SMS. | Booking clients on Starter; full CRM from Professional |
| Reports & insights | Sales, stock, and profit the owner can read. | P&L / statements from Professional |
| SMS | Receipts, reminders, and campaigns. | Included monthly credits; more on higher plans |
| WooCommerce / Excel sync | Bring existing catalogue or web orders in. | WooCommerce on Starter+; Excel from Professional |
Industry modules
These are the verticals you should name in a first conversation. Match the prospect’s type — do not dump the whole list.
| If they are… | Lead with | Signup hint |
|---|---|---|
| Shop, supermarket, wholesale | POS, stock, storefront, branch transfers | biz=retail |
| Fuel station | Fuel sales, tanks, readings, reconciliation | Business or above |
| Factory / manufacturing | BOM, work orders, costing, wholesale | manufacturing type |
| Mall / multi-branch chain | Stores, warehouses, order transfers | Professional or Business |
| Restaurant / lounge | POS, kitchen, inventory | biz=restaurant |
| Hotel | Rooms (hotel PMS), POS, kitchen, CRM | Hospitality type |
| School | Students, fees, receipts | biz=school |
| Clinic / healthcare | Visits, invoices, CRM, SMS | biz=healthcare |
| Logistics / courier | Deliveries, riders, waybills | biz=logistics |
| eCommerce | Storefront, WooCommerce, orders | biz=ecommerce |
| Apparel / block factory | Production + stock + sales | Industry types in the wizard |
| Barbershop, cleaning, waste | Bookings or job modules + invoices | Wizard after signup |
| Professional services | Estimates, invoices, CRM, bookings | biz=professional_services |
Business type is not tax industry
Operating type (retail, fuel, school…) turns modules on. Tax industry is a separate Ghana reporting setting. Do not mix the two in a demo.
Plan gates partners forget
- Starter: one store, tight product and staff limits, no full CRM (booking clients only). Fine for a single shop testing the product.
- Professional: multi-store, full CRM, Excel sync, stronger reports. Default recommendation for growing SMEs and small chains.
- Business: fuel sales and fuel inventory, tank readings, more branches, finance depth, SMS automations. Default for filling stations and heavier operations.
- Enterprise: more seats, multi-currency, API, WooCommerce at scale, dedicated manager. Not on self-serve checkout — flag a large deal.
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